During the post-flight news conference Jim Chilton, Boeing's senior vice president of the Space and Launch division, said the service module thrusters were stressed due to their unconventional use in raising Starliner's orbit instead of performing one big burn. As a result, the company had to shut down one manifold, which effectively branches into several lines carrying propellant to four thrusters. "We even shut down one manifold as we saw pressure go low 'cause it had been used a lot," he said.
The NASA source said eight or more thrusters on the service module failed at one point and that one thruster never fired at all.