Question Need some computer help!

[JonnyBGoode]

Hopefully someone savvy in computers can help me. I have a new Dell Vostro laptop running Windows 7 professional. A little while ago, I had a weird system crash (screen went white and I had to reboot). After it came back up again, I couldn't get IE or Firefox to work, they'd CTD on startup. Chrome and Safari work fine and I'm able to get online, and I got Firefox to come back up in Safe Mode. I need to figure this problem out ASAP as I work online so it's critical to my job. If anyone's had any experience like this and solved it, please let me know ASAP. Thanks!

---------- Post added at 06:57 PM ---------- Previous post was at 06:48 PM ----------

Nevermind, fixed it!

I read through a bunch of online forums and saw someone had a similar problem and they had AVG antivirus installed, and it was adding something that was conflicting with the two browsers. I have a different antivirus (CA) that does something similar. So since I started Firefox in safe mode, I disabled that toolbar and restarted, and it came up fine. Then I put IE in safe mode and did the same thing and it restarted fine also.

 

[jedidia]

Oh hell, it's a Dell! :lol:

I used AVG for quite some time, never had any trouble with it. Shifted to Avira because AVG couldn't keep up with it, maybe those problems started afterwards...

 

[JonnyBGoode]

I've never had any troubles with Dell laptops before, they've always been workhorses.

 

[Hielor]

Don't ever use browser toolbars. From anyone.

 

[Spacethingy]

I'm fine with Dells, but not so smooth with good ol' AVG...

There can be conflicts with Windows Defender, which you probably have if you're running Win7. E.g. My AVG came up with "Trojan Generic" in a Win Defender .exe - it was a false alert. The latest version of AVG doesn't seem to have such problems.

 

[FuzzyLogic]

Hmmm... I'm having a "similar" problem with my desktop comp. On rebooting after an accidental power loss, every browser and most internet-using apps, such as AOL or MIRC, had stopped working. Only IE6 seems to work.

I'm using WinXP (I'm an OS traditionalist - If it works, don't change it), and probably the quickest workaround is a clean OS reinstall... However, I'm using my desktop less and less (moved to an HP laptop on Windows 7), so I've not taken any steps to solve the problem yet.

 

[JonnyBGoode]

I had a problem similar to that once, turned out to be a corrupt kernel32.dll, iirc.

 

[FuzzyLogic]

Thanks! :tiphat:

Now I think of it, what if I copied kernel32.dll from the WinXP CD?.

I can't get enough time/patience to go through an OS reinstall. Those pesky hardware controllers, software licenses... ugh... :uhh: